Datum účinnosti: 01.06.2025 
 

At www.witabag.com, we aim to deliver your purchases swiftly and securely to your doorstep. This Shipping Policy outlines our shipping procedures, delivery timelines, and related terms to ensure a smooth experience. If you have any questions, feel free to contact us at support@witabag.com.
 

1. Shipping Destinations
We ship to all countries within the European Union. Currently, we do not offer shipping to countries outside the EU. If your location is not listed at checkout, please contact us for assistance.
 

2. Delivery Options and Timelines
We offer the following shipping options:

• Standardní doprava: Dodání do 4 až 7 pracovních dnů.

• Expresní doručení: Doručení do 2 až 4 pracovních dnů.
  
  Doba dodání se může lišit v závislosti na cíli a dostupnosti kurýra. Objednávky jsou zpracovávány a odesílány do 1 až 2 pracovních dnů po potvrzení platby.
   

3. Shipping Costs
Shipping costs are calculated based on the destination, shipping method selected, and the weight of the package. Orders exceeding €1,000 qualify for free standard shipping within the EU. Any applicable shipping fees will be displayed at checkout before you finalize your purchase.
 

4. Order Tracking
Once your order is dispatched, you will receive an email with a tracking number and a link to track your shipment. Tracking updates may take up to 24 hours to reflect on the courier’s website. If you encounter issues with tracking your order, contact us at support@witabag.com.
 

5. Delivery Issues
If your package is delayed, please allow up to 7 additional business days for delivery before contacting us. In cases of lost or damaged shipments, please notify us immediately. We will liaise with the courier to resolve the issue. We are not responsible for delays caused by customs, weather, or other unforeseen circumstances beyond our control.
 

6. Address Accuracy
Ensure that your shipping address is complete and accurate to avoid delivery delays. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
 

7. International Shipping (EU Only)
All shipments within the EU comply with OSS (One-Stop Shop) VAT regulations. VAT is calculated and included in the total price displayed at checkout based on the shipping destination.
 

8. Contact Information
If you have questions or concerns about your shipment, please reach out to us:

• Email: support@witabag.com

• Telefon: +372 5368 6550
   

Vyhrazujeme si právo aktualizovat tyto zásady dodání, aby odrážely změny v našich zásadách dodání nebo právních požadavcích. Pravidelně si je prosím prohlédněte, abyste byli informováni.
 

Děkujeme, že jste si vybral/a Witabag! Vaše spokojenost je naší prioritou a jsme zde, abychom vám pomohli s jakýmikoli dotazy souvisejícími s dopravou.